Return Policy

At Quality Products Store, your satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return policy.

1. Eligibility for Returns
We accept returns under the following conditions:

The item must be unused, in its original packaging, and in the same condition as when you received it.
You must request a return within 7 days from the date of delivery.
Items eligible for return include those with manufacturing defects, wrong items sent, or damaged items due to shipping.
2. How to Initiate a Return
To start a return, please contact us through any of the following:

WhatsApp: 09113224872
Email: hello@digidan.net

Kindly provide your order number, details of the product, and the reason for the return. Our customer support team will guide you through the process.

3. Return Shipping
Free Return: If the return is due to an error on our part (such as wrong or defective item), we will arrange for free return shipping.
Customer-Paid Return: If the return is due to a change of mind or an incorrect order on your part, the shipping costs will be the customer’s responsibility.
4. Refunds and Exchanges
Once your return is received and inspected, we will notify you of the status.
Refunds: Approved refunds will be processed within 7 business days to the original payment method.
Exchanges: If you’d prefer an exchange, we’ll send the replacement item as soon as the original one is returned and processed.
5. Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned. These include:

Personal care items (e.g., grooming tools)
Opened software or digital products
Clearance items
6. Contact Us
If you have any questions or need assistance with your return, don’t hesitate to contact us via WhatsApp at +2349113224872 or email us at hello@digidan.net. We’re always here to help!